All editions of Identity Finder require activation or licensing in order to upgrade from Free Edition to Full mode. Enterprise Editions allow activation to be skipped by using a corporate license key, which can only be obtained by contacting your account representative. Activation is a simple process that either requires Internet access or for you to contact us via E-Mail. Once activated, your installation of Identity Finder will never need to be activated again.
NOTE: YOUR PERSONAL INFORMATION IS NEVER SENT OVER THE INTERNET UNLESS YOU CHOOSE TO EXPLICITLY ENTER SOME OF IT DURING REGISTRATION.
Activating automatically over the Internet
Activating manually via E-Mail
The first time you run Identity Finder after successfully competing the installation, you will see the Activation Wizard:
If you have already purchased an activation code, click Next and you will see the below. Notice that the title bar reads, "Identity Finder Home Edition Activation," if you have purchased an activation code for Home Edition, you should continue. If you purchased an activation code for Professional Edition or Enterprise Edition, you should stop now, visit the Identity Finder website, and download the proper software. A link to the correct edition of the software is included in your purchase receipt. If you are evaluating Identity Finder before making a purchase, choose Launch Identity Finder Free and click Next to provide optional registration information (see below). If you would like to purchase an activation code, open your web browser and navigate to http://www.identityfinder.com.
If you choose to activate Identity Finder over the Internet, copy your activation code from your e-mail receipt into the white field. In this example, our activation code is ABCD1234-ABCD-1234-1234-ABCD1234ABCD however, you should use your personal activation code as this code cannot be used to unlock Identity Finder.
After your code is entered as above, click Next. At this time, Identity Finder will connect to our secure server to send your activation code and only your activation code to ensure that it is correct and that it has not already been used by someone else. None of your personal information is sent to us. After your code has been validated, you will be taken to the registration screen where you may choose to send some of your information to be kept up to date:
You may choose to enter your contact information so you can receive communications from the Identity Finder team, or you may choose to skip this process. Once registration is complete (or skipped), you will see the following:
You should now click Finish and you may begin using all the features of Identity Finder. If Identity Finder encounters errors during the activation process, please refer to the troubleshooting section.
If you choose to activate Identity Finder manually, copy your activation code from your e-mail receipt into the white field. In this example, our activation code is ABCD1234-ABCD-1234-1234-ABCD1234ABCD however, you should use your personal activation code as this code cannot be used to unlock Identity Finder. With this method, Identity Finder will never connect to the Internet or send any information to us in any way.
After your code is entered as above, click Activate manually via E-Mail and a PIN code will appear:
Now you must send an e-mail to activation@identityfinder.com with your Activation code and you PIN code. If you click the "Click here to E-Mail your Activation code and PIN code to activation@identityfinder.com" link, your default e-mail will open (as shown below) and you will only need to click send. If your default e-mail is not configured or you use web-based e-mail such as GMail, Yahoo Mail, Hotmail or AOL mail, you should compose a new e-mail, copy and paste your Activation code and PIN code into that e-mail and send it to activation@identityfinder.com. This code contains no personal information and is simply a unique number specific to your computer.
After you receive a response via e-mail from Identity Finder with your personal, unique response code, copy that response code into the white fields as shown here:
After your code is entered as above, click Next and you will see the following:
You may choose to enter your contact information so you can receive communications from the Identity Finder team, or you may choose to skip this process. Once you are finished, you will see he following:
You should now click Finish and you may begin using all the features of Identity Finder. If Identity Finder encounters errors during the activation process, please refer to the troubleshooting section.
If Identity Finder encounters errors during the activation process, you may see one of the following messages.
Message: Invalid Activation Code - The Activation code you have entered does not appear to be valid. Please re-check and enter your code again exactly as it appears, including any dashes or spaces without adding any additional characters.
Reason: Your activation code was not entered properly.
Screenshot:
Solution:
Your activation code was not entered exactly as it appeared in your receipt. Please return to your original receipt and use Windows to copy and paste the code directly into Identity Finder. If you are unable to use Windows copy and paste, make sure all of the spaces, digits, letters and dashes are entered exactly as they appear in your receipt
Message(s):
The Activation Code that you have entered is incorrect. Please check your code, verify that it is valid for Identity Finder Home Edition, and try again or click Back and then continue in Trial mode.
The Activation Code that you have entered is incorrect. Please check your code, verify that it is valid for Identity Finder Professional Edition, and try again or click Back and then continue in Trial mode.
Reason: Your activation code appears to be valid, however it was rejected by the Identity Finder server - most likely because it was used with the wrong edition of Identity Finder.
Screenshot:
Solution:
The most common reason for this message is that you are attempting to use an activation code for the wrong edition of Identity Finder. Notice that the title bar in the image above reads, "Identity Finder Home Edition Activation." If you have purchased an activation code for Home Edition, you should check to make sure your code is correct and then try again. If you purchased an activation code for Professional Edition or Enterprise Edition, you should stop now, visit the Identity Finder website, and download the proper software. A link the correct edition of the software is included in your purchase receipt. Similarly, if the title bar reads, "Identity Finder Professional Edition Activation" as shown below, and you have purchased an activation code for Identity Finder Home Edition, please download the correct software.
Message: You have exceeded the number of activations that you have purchased.
Reason: You have already activated the number of copies of Identity Finder that you have purchased.
Solution:
After you activate Identity Finder once for each number of licenses you have purchased, your code is disabled to prevent piracy. If you receive this error even though you have not yet used your full allotment of licenses, it is possible that someone else has used your activation code. In this case, please send an e-mail to support@identityfinder.com and describe the circumstances of the issue. We may be able to reset your activation counter or may need to issue you a new activation code.
Message: This activation has been blocked.
Reason: The activation code you are using has been marked as lost or stolen and is no longer valid.
Solution:
If you are the legal owner of this activation code, please send an e-mail to support@identityfinder.com and describe the circumstances of the issue.
Message: The Activation server could not be reached. Please make sure you are connected to the Internet and that you do not have a firewall blocking Identity Finder. If the problem persists, please activate manually.
Reason: Either your computer could not contact the Identity Finder server or the response to your activation request was blocked.
Solution:
Check that you are currently connected to the internet by using your web browser to visit http://www.identityfinder.com and another website of your choosing. If you cannot view both sites, you will not be able to use online activation. If you can view both sites, exit the Identity Finder Activation Wizard, reboot, and try again. If the problem persists, try to activate manually or contact support@identityfinder.com
Message: The Activation server could not be contacted. Please make sure you are connected to the Internet and that you do not have a firewall blocking Identity Finder. If the problem persists, please activate manually.
Reason: Either your computer could not contact the Identity Finder server or the response to your activation request was blocked.
Solution:
Check that you are currently connected to the internet by using your web browser to visit http://www.identityfinder.com and another website of your choosing. If you cannot view both sites, you will not be able to use online activation. If you can view both sites, exit the Identity Finder Activation Wizard, reboot, and try again. If the problem persists, try to activate manually or contact support@identityfinder.com
Message: There was an unknown error with your Activation, please contact support@identityfinder.com
Reason: Identity Finder encountered an error other than those listed above while attempting to activate your software.
Solution:
Check that you are currently connected to the internet by using your web browser to visit http://www.identityfinder.com and another website of your choosing. If you cannot view both sites, you will not be able to use online activation. If you can view both sites, exit the Identity Finder Activation Wizard, reboot, and try again. If the problem persists, please contact support@identityfinder.com