Policies never applied

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   I have a client that is showing the yellow dot next to the client in the tree

On the IDFinder Console it is telling me that the policies have never been applied to it. 
However i know this to be false because the client i unable to shred or scrub documents, which is how i have it set up on the console.

To try and remove the yellow dot and make it green 
I tell the console to re-apply the policies to the client i check in about 30 min later and according to the console the policies still haven't been applied.

The Endpoint is in the list of endpoint that are listed under the endpoints in the policy settings

Not really sure what the problem could be but im just trying to get it to show that its all been applied

Thanks for the help.

*Ive tried refreshing the Console page and we just had to restart the server yesterday due to some networking issues

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phaugland Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Nov 2011 Location: Omaha Status: Offline Points: 9	Post Options Post Reply Quote phaugland Report Post Thanks(0) Quote Reply Topic: Policies never applied Posted: 30 Nov 2011 at 3:00pm
	I have a client that is showing the yellow dot next to the client in the tree On the IDFinder Console it is telling me that the policies have never been applied to it. However i know this to be false because the client i unable to shred or scrub documents, which is how i have it set up on the console. To try and remove the yellow dot and make it green I tell the console to re-apply the policies to the client i check in about 30 min later and according to the console the policies still haven't been applied. The Endpoint is in the list of endpoint that are listed under the endpoints in the policy settings Not really sure what the problem could be but im just trying to get it to show that its all been applied Thanks for the help. *Ive tried refreshing the Console page and we just had to restart the server yesterday due to some networking issues

Identity Finder Team Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 30 Nov 2010 Status: Offline Points: 57	Post Options Post Reply Quote Identity Finder Team Report Post Thanks(0) Quote Reply Posted: 30 Nov 2011 at 10:09pm
	Hello - Additional information is required before we can assist you, so please open a ticket at http://support.identityfinder.com and include the output of the Gather Data function from the console as detailed here: www.identityfinder.com/kb/160846