Activation

Activation is a simple process that either requires Internet access or for you to contact us via E-Mail.

NOTE:  YOUR PERSONAL INFORMATION IS NEVER SENT OVER THE INTERNET UNLESS YOU CHOOSE TO EXPLICITLY PROVIDE IT DURING REGISTRATION.

Overview

The first time you run Spirion after successfully competing the installation, you will see the Activation Wizard:

If you have already purchased an activation number, click Enter Activation Number and you will see the below.  If you would like to purchase an activation number, open your web browser and navigate to http://www.spirion.com. If you are an Enterprise customer using an enterprise license key, click Install License Key File, and then use the file selection dialog to locate the license key on disk.

Activating automatically over the Internet

To activate Spirion over the Internet, copy your Activation Number from your e-mail receipt into the white field. You can paste into the text box by right clicking in the box and selecting Paste.

After your number is entered, click Next.  At this time, Spirion will connect to our secure server to send your activation number to ensure that it is correct, has not expired, and has not already been used by someone else.  None of your personal information is sent to us. After your number has been validated, you will be taken to the registration screen where you may choose to send some of your information to be kept up to date or you may choose to Skip this process:

Once registration is complete (or skipped), your activation is complete and you will be presented with the confirmation screen, as shown here:

You should now click OK and you may begin using all the features of Spirion.   If Spirion encounters errors during the activation process, please refer to the troubleshooting section below.

Activating manually via E-Mail

If you cannot connect to the Internet to activate, you will see the following screen, allowing you to activate via e-mail.  If you would not like to activate via e-mail or do not have e-mail access at this time, you may exit the Activation Wizard and try again at a later time when you have a connection to the Internet.

To activate via e-mail, you must send an e-mail to activation@spirion.com with your Activation Number and you Authentication Code.  If you click the "Click Here to Compose an E-Mail with your Personal Activation Number and Authentication Code" link, your default e-mail application will open and you will only need to click Send.  If your default e-mail is not configured or you use web-based e-mail such as Gmail, Yahoo Mail, Hotmail or AOL mail, you should compose a new e-mail, copy and paste your Activation Number and Authentication Code into that e-mail and send it to activation@spirion.com.  This code contains no personal information and is simply a unique number specific to your computer.

After you receive a response via e-mail from Spirion with your personal, unique Response Number, copy that response number into the white field. You can paste into the text box by right clicking in the box and selecting Paste. After your number is entered, click Next and you will see the Registration, Customer Experience, and Confirmation pages as shown above.

Troubleshooting

If Spirion encounters errors during the activation process, you may see one of the following messages.

Message: Invalid Activation Number - The Activation number you have entered does not appear to be valid.  Please re-check and enter your number again exactly as it appears, including any dashes or spaces without adding any additional characters.

Reason:  Your activation number was not entered properly.

Solution: Your activation number was not entered exactly as it appeared in your receipt.  Please return to your original receipt and use Mac OS to copy and paste the number directly into Spirion by right clicking in the text field and selecting Paste.  If you are unable to use Mac OS to copy and paste, make sure all of the spaces, digits, letters and dashes are entered exactly as they appear in your receipt.

Message: The activation number is invalid.  Please check your number and try again. If the error persists, please contact: sales@spirion.com

Reason: Your activation number appears to be valid, however it was rejected by the Spirion server.  The most likely cause of this error is an incorrect digit or letter in the number.

Solution: Please return to your original receipt and use Mac OS to copy and paste the number directly into Spirion by right clicking in the text field and selecting Paste.   If you are unable to use Mac OS to copy and paste, make sure all of the spaces, digits, letters and dashes are entered exactly as they appear in your receipt.

Message:  The maximum number of allowed activations has been reached.

Reason:  You have already activated the number of copies of Spirion that you have purchased.

Solution: After you activate Spirion once for each number of licenses you have purchased, your activation number is disabled to prevent piracy.  If you receive this error even though you have not yet used your full allotment of licenses, it is possible that someone else has used your activation number.  In this case, please open a support ticket by visiting: http://support.spirion.com and describe the circumstances of the issue.  We may be able to reset your activation counter or may need to issue you a new activation number.

Message:  The activation number is currently disabled.

Reason:  The activation number you are using has been marked as lost or stolen and is no longer valid.

Solution: If you are the legal owner of this activation number, please open a support ticket by visiting: http://support.spirion.com and describe the circumstances of the issue.

Message:  The activation number has expired.

Reason:  Spirion licenses are valid for a specified period time beginning at the time of purchase.  If an attempt is made to use the activation number after that period has elapsed, the request will be denied and this error will be displayed.

Solution: Renew your subscription to Spirion.

Message:  The Activation server could not be contacted.  Please make sure you are connected to the Internet and that you do not have a firewall blocking Spirion.

Reason:  Either your computer could not contact the Spirion server or the response to your activation request was blocked.

Solution: Check that you are currently connected to the Internet by using your web browser to visit http://www.spirion.com and another website of your choosing.  If you cannot view both sites, you will not be able to use online activation.  If you can view both sites, exit the Spirion Activation Wizard, reboot, and try again.  If the problem persists, try to activate manually or contact technical support by visiting: http://support.spirion.com.

Message(s):

Reason:  The response number was not entered properly.

Solution: Your response number was not entered exactly as it appeared in the e-mail response from Spirion.  Please return to your original response e-mail and use Mac OS to copy and paste the number directly into Spirion by right clicking in the text box and selecting Paste.  If you are unable to use Mac OS to copy and paste, make sure all of the spaces, digits, letters and dashes are entered exactly as they appear in your response e-mail.

Message:  An error was encountered while processing the response number.  Please check your response number and try again.

Reason:  Response numbers are unique to every machine.  You can not use a response number provided for one machine on additional machines.

Solution: Send an e-mail from each machine for which you have purchased a license and would like to activation Spirion including the Activation Number and the Authentication Code for that machine.  When you receive your response number, enter it in the space provided.

Message(s):

Reason:  Spirion encountered an error other than those listed above while attempting to activate your software.

Solution: Check that you are currently connected to the Internet by using your web browser to visit http://www.spirion.com and another website of your choosing.  If you cannot view both sites, you will not be able to use online activation.  If you can view both sites, exit the Spirion Activation Wizard, reboot, and try again.  If the problem persists, please contact technical support by visiting: http://support.Spirion.com and provide the error number displayed in the dialog when opening a support ticket.