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Common Questions and Issues
If you don't find what you are looking for below, browse or search the Knowledge Base for additional topics.
Activation and Licensing
- How do I activate my software / I am receiving an activation error.
- How do I apply my license file / I am receiving a licensing error.
Searching and Results
- My sensitive information/data/matches/results/etc are not being found.
- Results are missing when searching Microsoft Office files.
- Does Identity Finder search Outlook *.ost files?
- Signed or encrypted Outlook E-Mail messages are not being searched.
- How do I create Custom Types using regular expressions?
Using Identity Finder
- How do I remove a password from something I secured with Identity Finder?
- How do I reset my Profile Password?
Enterprise Configuration and Deployment
- How do I deploy Identity Finder?
- My clients aren’t showing up in the console.
- How do I make installation packages for Mac and Windows?
- How do I enable HTTPS for for client/console communication?
- Where can I read more about configuration settings?
Errors
- I am receiving an error about MAPI32.DLL
- I am receiving an error or the application is exiting during an Outlook E-Mail search.
- My virus scanner is creating alerts during Identity Finder searches.
- The Identity Finder client reports that it is out of memory.