Identity Finder provides a variety of documentation and additional resources to assist customers with the deployment, configuration, and troubleshooting of our software as well as facilities enter discussions with other customers, post custom reports, tips and helpful information, request support, and provide feedback directly to the product management team.

Documentation

Each product has its own User Guide to detail the product features and functions:

• DLP Endpoint for Windows and Windows Free, Home and Professional Editions
• DLP Endpoint for Mac and Mac Free, Home and Professional Editions
• DLP Enterprise Console

The Knowledge Base contains details for deployment and configuration as well as troubleshooting:

• Knowledge Base home page
• Getting Started
• Enterprise Documentation
• Troubleshooting

Community Forums

The forums provide an opportunity to discuss usage with other customers and ask the community for feedback and assistance.

• Identity Finder User Discussions and Community Support

Feature Requests, General Feedback, and Support

To request a new feature, post your request in the appropriate forum:

• DLP Endpoint for Windows and Windows Free, Home and Professional Editions
• DLP Endpoint for Mac and Mac Free, Home and Professional Editions
• DLP Enterprise Console

To provide general feedback, fill out the form located here:

• Identity Finder Feedback

To request support, open a new ticket on the support portal (http://support.identityfinder.com)

• Identity Finder Support Portal