Posted: 11/13/2009,
Updated: 1/17/2012
Applying an activation number or license key file (identityfinder.lic)

Overview

This article is for business and enterprise users of Identity Finder.  For individual/home users, please refer to the article Activation steps and troubleshooting.

In order to use Identity Finder Professional Edition, Identity Finder Enterprise Client, or Identity Finder Mac Edition, it is necessary to have a valid activation number or license key file. Without a valid activation number, it is possible to launch Identity Finder Free for Windows but it is not possible to use Identity Finder Mac Edition. 

For questions about a license (e.g., modules purchased, expiration, number of seats), please contact the appropriate account representative.  If the appropriate account representative is not known, please contact the individual responsible for the purchase of Identity Finder software.  If none of that those individuals are known, please contact our sales team.

For additional information on deploying an enterprise console, please refer to the article Getting Started with the Enterprise Suite.

This article contains the following sections:

 

Using an Activation Number

Identity Finder Enterprise Client and Identity Finder Professional Edition

  1. Install the application by launching IdentityFinderSetup.exe or a custom MSI and following all of the steps.
  2. Launch the application from the last screen of the installer, by clicking on the shortcut created by the installer, or by double-clicking on the application executable.
  3. Follow the activation wizard (view screenshots and additional details in the online user guide):
    1. Choose "Activate with Identity Finder activation number" and click Next.
    2. Enter a valid activation number in the designated field exactly as it was provided.
    3. Click Next.
    4. Optionally provide registration information and Click Next or Click Skip and then Click Finish.
    5. If any errors are encountered, please refer to the Troubleshooting section of this article.
  4. After successful activation, the application will open and provide access to all of the licensed features.

 

Rather than requiring users to type in their activation number in the Activation Wizard, it is possible to pre-populate the activation number field by creating an activation.txt file.  Activation.txt is a plain text file that may be placed in the same folder as the Identity Finder application (IdentityFinder.exe).  For example:

C:\Program Files\Identity Finder 5\activation.txt

This file will be automatically read into the application if the application is not already activated or licensed.  The contents of this file consist of one valid Identity Finder activation number with no additional header or footer information.  Activation.txt may be added to a custom MSI allowing users to skip step 3.2 above.

 

Identity Finder Mac Edition

  1. Launch the application installer by double-clicking on IdentityFinderMacSetup.dmg.
  2. Install the application by drag-copying Identity Finder Mac Edition into the Applications folder.
  3. Launch the application by opening the Applications folder and click on Identity Finder.
  4. Follow the activation wizard to completion.
    1. Click Next.
    2. Enter a valid activation number in the designated field exactly as it was provided.
    3. Click Next.
    4. Optionally provide registration information and click Finish or Click Skip and then Click OK.
    5. If any errors are encountered, please refer to the Troubleshooting section of this article.
  5. After successful activation, the application will open and provide access to all of the licensed features.

 

Using a License Key File

Identity Finder Enterprise Client and Identity Finder Professional Edition

  1. Install the application by launching IdentityFinderSetup.exe or a custom MSI and following all of the steps.
  2. Uncheck the "Launch Identity Finder" option on the final page of the installer and click Finish
  3. Navigate to the folder in which the application was installed (e.g., C:\Program Files\Identity Finder 5)
  4. Copy a valid license file (identityfinder.lic) into the application installation folder.  If the license was provided inside of a .zip compressed file, extract identityfinder.lic from the zip and place the license file inside the application installation folder.  Do not rename the license file.  Ensure that identityfinder.lic is in the same folder as IdentityFinder.exe
  5. Launch the application by clicking on the shortcut created by the installer or by double-clicking on the application executable.
  6. The application will open and provide access to all of the licensed features.

Identity Finder Mac Edition

  1. Launch the application installer by double-clicking on IdentityFinderMacSetup.dmg.
  2. Install the application by drag-copying Identity Finder Mac Edition into the Applications folder.
  3. Open a new Finder window and navigate to /Library/Application Support/Identity Finder.
  4. Copy a valid license file (identityfinder.lic) into the folder /Library/Application Support/Identity Finder.  If the license was provided inside of a .zip compressed file, extract identityfinder.lic from the zip and place the license file inside of /Library/Application Support/Identity Finder.  Do not rename the license file.  More details on alternate locations for the license file are documented in the Mac Edition Configuration Guide.
  5. Launch the application by opening the Applications folder and clicking on Identity Finder.
  6. The application will open and provide access to all of the licensed features.

 

Troubleshooting

For activation issues, please refer to the Troubleshooting section of the relevant on-line user guide:

For licensing issues where the application does not recognize the license file, please ensure that the identityfinder.lic has been placed in the appropriate location.

For other licensing issues, please refer to the following articles: